Privacy Policy

This Privacy Policy explains how Neucleus Consulting Group Sdn Bhd (“we”, “our”, “us”) collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. By using our website [www.neucleus.myuptech.com.my], you agree to the terms of this Privacy Policy.

1. Collection of Personal Data

We only collect personal data necessary for the purposes stated in this Privacy Policy, which may include:

• - When you register for an account on our website.
• - When you fill out forms, place an order, or subscribe to our services.
• - When you communicate with us via email, phone, or other channels.

The personal data we may collect include, but are not limited to:

• - Name
• - Contact information (phone number, email address, mailing address)
• - Payment details (credit card number, bank account number)
• - Any other information voluntarily submitted by you.

2. Purpose of Processing Personal Data

Your personal data may be used for the following purposes:

• - To process and manage your orders.
• - To create and manage your account.
• - To communicate updates, promotions, and news related to our services.
• - To comply with legal and regulatory requirements.
• - For internal administrative and record-keeping purposes.

3. Confidentiality and Data Protection

We treat all personal data with strict confidentiality.

• - Your payment details such as credit card numbers and bank account numbers are securely stored and will not be shared with any third party without your consent, except where required by law.
• - We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss, or misuse.

However, please note that while we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

4. Disclosure of Personal Data

We do not sell, rent, or trade your personal data to third parties. Your data may only be shared with:

• - Service providers or business partners engaged to assist us in delivering our services (e.g., payment gateways, courier companies, IT support).
• - Government authorities or regulators as required by law.

5. Your Rights Under the PDPA

Under the PDPA, you have the right to:

• - Access your personal data held by us.
• - Request correction of inaccurate, incomplete, or outdated data.
• - Withdraw your consent for us to process your personal data (subject to legal or contractual restrictions).
• - Request deletion of your personal data.

6. Deleting Your Personal Data

To request deletion of your personal data, please email us at info@neucleuseducation.com. Once your identity is verified, we will begin the deletion process. Please note:

• - Certain data may be retained if required by law.
• - The deletion process may be delayed due to system backups, maintenance, or unforeseen technical issues.

7. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time without prior notice. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

8. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

• - Neucleus Consulting Group Sdn Bhd
• - Email: info@neucleuseducation.com
• - Address: Lot 2-10, Level 2, Wisma Life Care, No. 5, Jalan Kerinchi, Bangsar South 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.